Terms and Conditions

Grooming Terms and Conditions

BOOKINGS

AT THE TIME OF BOOKING, YOU MAY AMEND YOUR ORIGINAL BOOKING ONCE ONLY (UP TO

24 HOURS BEFORE THE ORIGINAL BOOKED APPT. DATE) TO A DIFFERENT DATE (ALIGNED TO

AVAILABILITY), IF WE ACCEPT A REQUEST TO CHANGE THE SERVICES BOOKED, THE

ORIGINAL PRICE AND COMPLETION TIMES IN THE BOOKING WILL BE ADJUSTED AS

APPROPRIATE, AND THE CHANGES NOTIFIED TO THE CUSTOMER WE MAY DECLINE TO

CARRY OUT ANY REQUESTED CHANGES DUE TO TIME AVAILABILITY OR OTHER REASONS

THAT PROHIBIT THE SMOOTH RUNNING OF OUR BUSINESS. NO FEE IS APPLIED FOR

RESCHEDULED APPOINTMENTS RESPECTING THE CONDITION STATED ABOVE.

CANCELLATION & NO-SHOWS

YOU MAY CANCEL YOUR ORIGINAL BOOKING UP TO 24-48 HOURS BEFORE THE ORIGINAL

DATE BOOKED. LESS THAN 24HOURS OR A NO-SHOW (15 MIN OR MORE LATE IS

CONSIDERED A NO SHOW) TO THE APPOINTMENT WILL RESULT IN A REQUIREMENT OF

NON-REFUNDABLE 50% OF MISSED GROOM IN ORDER TO REBOOK. A 2ND OFFENSE WILL

RESULT IN A ONE-TIME CHARGE OF THE ORIGINAL FULL GROOM VALUE. THIS WILL NEED

TO BE PAID IN FULL BEFORE SECURING THE NEXT APPOINTMENT AS WELL AS THE 3RD OFFENSE

WILL THEN ALWAYS NEED TO PRE-PAY WTH NO REFUNDS FOR LESS THAN 24 HR

CANCELLATIONS AND/OR NO SHOWS. A 4TH OFFENSE, CLIENT IS SUBJECT TO TERMINATION. WE HAVE THE RIGHT TO REFUSE SERVICE AT ANY TIME

PAYMENTS

THERE MAY BE OCCASIONS WHERE ADDITIONAL GROOMING IS REQUIRED BEYOND WHAT

WAS INITIALLY QUOTED AND COULD NOT REASONABLY BE IDENTIFIED OR FORESEEN AT

THE TIME Of BOOKING. WE WILL TRY OUR BEST TO CONTACT YOU IMMEDIATELY WHEN WE

ARE MADE AWARE OF THIS, HOWEVER, ANY ADDITIONAL COSTS SHALL BE YOUR RESPONSIBILITY,

AND WE SHALL NOT BE LIABLE. PAYMENT MUST BE MADE WHEN COLLECTING

YOUR PET FROM THE SALON. PAYMENTS ACCEPTED VIA ZELLE, CASHAPP, VENMO, CREDIT CARD. CASH AND CHECKS ARE ALSO ACCEPTED.

BOUNCED CHECKS WILL RESULT IN A $25 FEE AND CASH ONLY FROM THEN ON, NO POST DATED CHECKS ACCEPTED,

TIME KEEPING

WE WORK BY APPOINTMENT ONLY, IF YOU ARE LATE BY MORE THAN 15 MINUTES

(WITHOUT NOTICE) YOUR APPOINTMENT WILL NEED TO BE RESCHEDULED. IF YOU THINK YOU WILL

BE LATE, PLEASE CALL US IN ADVANCE TO ADVISE, WE MAY NOT BE ABLE TO ACCOMODATE MORE THAN 15 MNUTE TARDINESS.

PLEASE PLAN TO ARRIVE AT LEAST 5 MINS EARLY FOR YOUR APPOINTMENT. I WILL CALL OR TEXT

YOU AROUND 20-30 MINUTES BEFORE THE GROOM HAS FINISHED TO NOTIFY YOU OF A

TIME TO PICK UP YOUR PET. IT IS IMPERATIVE THAT YOU PICK UP YOUR PET AT GIVEN PICKUP TIME & NO MORE THAN 15 MINUTES AFTER FOR COURTESY OF THE FOLLOWING APPOINTMENTS. IF YOU ARE MORE THAN 30 MINUTES AFTER PICKUP TIME, A DAY CARE RATE WILL BE ADDED TO THE TOTAL UNLESS PREVIOUSLY DISCUSSED.

GROOM DURATION

MOST GROOMS WILL TAKE BETWEEN 1HR 30MINS TO 3HRS OR MORE PER PET DEPENDING ON THE SIZE, TEMPERAMENT AND IT’S COAT CONDITION. TIMES FOR COMMENCEMENT AND COMPLETION OF ANY GROOMING SERVICE GIVEN BY US ARE GIVEN IN GOOD FAITH,

HOWEVER UNLESS SPECIFICALLY GUARANTEED, WE WILL NOT BE LIABLE FOR ANY DELAY IN COMMENCEMENT OR COMPLETION OF A GROOMING SERVICE.

GROOMER SAFETY

WE ARE AT LIBERTY TO MUZZLE YOUR PET IF IT PRESENTS A DANGER TO US OR ITSELF

ANY PET THAT PORTRAYS ANY AGGRESSIVE BEHAVIOR WILL NOT BE ACCEPTED

FOR GROOMING. PLEASE NOTIFY US IMMEDIATELY SHALL YOUR PET HAVE ANY AGGRESSION TENDENCIES.

MEDICAL CONDITIONS

PLEASE NOTIFY US IMMEDIATELY IF YOUR PET HAS ANY MEDICAL CONDITIONS THAT CAN INTERFERE WITH THEIR GROOM. WE STRIVE TO GIVE THEM THE BEST EXPERIENCE POSSIBLE AND KEEPING THEM COMFORTABLE AND SAFE IS OUR PRIORITY. IF WE FEEL THAT YOUR DOG’S HEALTH IS BEING COMPROMISED DUE TO SEVERE ANXIETY OR OTHER MEDICAL CONDITIONS, WE HAVE THE RIGHT TO REFUSE TO GROOM.

The Client states that he/she has read this entire agreement, understands and agrees to its terms and conditions in its entirety.

Pet Sitting Terms and Conditions

Terms and conditions relating to the services of AGAPE PET HAVEN, LLC d/b/a AGAPE PET SITTING+, Lutz, Fl. 813-336-1626, hello@agapepets.com

This contract is an agreement between
AGAPE PET SITTING+

and (Client)
for pet care services beginning on (Date of Service) and thereafter on an as-needed basis.

PET CARE AND PAYMENT

1. Pet care services will be provided at the following rate starting at $¬75/nite for the first pet and $45 for the second pet for boarding. Rates for subsequent services are subject to change depending on the type services requested, the number of pet(s) as well as the date/time frame requested. Additional services such as Dog walking, Drop-in visits, Dog Grooming, Overnights, 24hr. Care, Pet Taxi, & House Sitting are also part of the services offered at Agape Pet Sitting+ and service rates may vary.

2. Client authorizes AGAPE PET SITTING+ to perform pet care services as outlined in Client Profile, Pet Profile, and Veterinary Release, which shall become part of this contract. Prior to any future pet care services Client agrees to notify AGAPE PET SITTING+ of any changes to the information on these forms.

3. Emergency care: In the event that pet(s) being cared for require immediate medical attention, AGAPE PET SITTING+ will attempt to contact the Client prior to obtaining emergency care. However, Client agrees that pet sitter has the authority to act in pet’s best interest even if this means seeking medical attention prior to notifying Client. Client agrees to reimburse AGAPE PET SITTING+ for any additional fees and/or expenses incurred while tending to emergency or veterinary care.

4. Inclement weather/Natural disaster/Act of war: In the event of inclement weather, natural disaster, or act of war AGAPE PET SITTING+ is entrusted to use best judgment in caring for pet(s) and home. Client recognizes that in the event of inclement weather, natural disaster, or act of war AGAPE PET SITTING+ reserves the right to alter services outlined in this contract.

5. Personal emergency: In the event of personal emergency or illness of pet sitter, Client authorizes AGAPE PET SITTING+ to arrange for another qualified person to fulfill agreed upon responsibilities as set forth on this contract. Client will be notified in such case.

6. Key return policy: If Client’s home has a key entry door, client agrees to allow AGAPE PET SITTING+ to keep their keys on file in a secure location for future services. If Client requests to have key returned at a later date, Client agrees to pay $20.00 for drop-off fee of key. Rule only applies for house/pet sitting services in pet owner’s home.

7. Locksmith: Client gives AGAPE PET SITTING+ the authority to use the services of a locksmith in the event of malfunction of the lock, keys, or automatic door opener. Client also agrees to reimburse AGAPE PET SITTING+ within 7 days of return for all costs incurred, and to hold AGAPE PET SITTING+ harmless for consequences related to the activities of the locksmith. Rule only applies for house/pet sitting services in pet owner’s home.

8. Payment: Client agrees to make payment in full no later than the first day of each service.

9. Extra Services/Purchases: Any charges for unplanned or additional requested services will be due upon the completion of service engagement. Invoice for additional charges (including receipts) will be sent to Client upon completion of service engagement.
10. Confirmation of travel and upon your return back home: Client agrees to notify AGAPE PET SITTING+ prior to leaving to confirm departure day/time, and again upon returning home to let us know that pet(s) are safe. If Client expects to arrive home earlier or later than planned, AGAPE PET SITTING+ must be notified as soon as possible. If we cannot reach you (example: 12 hours since last visit and no contact), our sitter is obligated to do an additional visit to ensure the safety and welfare of your pet(s). Additional visit fees will be charged for safety visits made to your home. Please take the time to call us upon your arrival home (and not “on your way”) to ensure that you have arrived home safely.

11. Cancellation: AGAPE PET SITTING+ requires a 24-48 hour notice of cancellation of ANY type of service at any given time. Due to scheduling conflicts and accommodations, less than 24-48 hour notice will result in Client being billed for 100% of the fee for booked services.

HOLIDAY PRICING & REFUNDS

Please make sure to book at least 1 month in advance as these days are high demand/high peak times and can get booked up very quickly.
An extra $8 will be applied on and around all major holidays for any drop-in visits/dog walking services.
An extra $18 fee will be charged per overnight stays/pet sitting on and around all major holidays.
A 50% deposit is required in order to make a reservation during holiday peak times.

HOLIDAY PEAK TIMES (incurring additional fees)
2026:
Easter: 4/3/26 – 4/5/26
Memorial Day: 5/22/26 – 5/24/26
Independence Day: 7/3/26 – 7/5/26
Labor Day: 9/4/26 – 9/7/26
Thanksgiving: 11/26/26 – 11/29/26
Christmas/New Years: 12/24/26 – 1/1/27
REFUNDS (Holiday)
During a holiday weekend/season, If a cancellation is made 15 or more days in advance, then the client will be entitled to a full refund. Please keep in mind that there is always a high demand around the holidays and our team sets apart their time away from their families in order to accommodate our clients.

LIABILITY

1. AGAPE PET SITTING+, its employees and/or independent contractors agree to provide the services in a caring, respectful and responsible manner. The client waives and relinquishes any and all claims against AGAPE PET SITTING+, its employees and/or independent contractors, except those arising from negligence of the pet sitter. Client agrees to notify AGAPE PET SITTING+ of any concerns related to agreed upon services within 24 hours of returning home.

2. Emergency contact: Client agrees to provide AGAPE PET SITTING+ with contact information where he/she can be reached while away. Client will also provide a name and phone number of someone who is authorized to handle any major problems that may arise. If Client or designated contact person cannot be reached in a timely manner, Client agrees to accept any decision AGAPE PET SITTING+ makes in regards to pet care or Client’s property.

3. Visitors: If anyone will be entering Client’s home while it is under our care, Client agrees to notify AGAPE PET SITTING+ in advance. AGAPE PET SITTING+ will not enter an occupied home if we have not previously made us aware of visitors. Similarly, unless we receive instructions from Client, we will not grant access to the home to any visitors. AGAPE PET SITTING+ will not be held responsible for any damages incurred to Client’s home or pet(s) by visitors. It is understood that anyone with access to the home will be notified of AGAPE PET SITTING+’s presence and vice versa. The police will be called, without exception, on all intruders or suspicious acts.

4. Outdoor access: AGAPE PET SITTING+ will not be held liable for the well being or actions of any pet with unsupervised access to the outdoors in pet parent’s home.

5. Aggressive pets: If a pet has a history of biting or other aggressive behavior, AGAPE PET SITTING+ reserves the right to refuse or cancel service. The owner will be liable for the pet sitter’s medical expenses and/or damages that are the result of an animal bite or injury due to pet’s aggressive behavior.

6. Vaccinations: Client agrees to provide AGAPE PET SITTING+ with proof of current vaccinations for all pets. Should pet sitter be bitten or otherwise exposed to any disease or ailment received from Client animal(s), Client agrees to pay all costs and damages incurred.
7. Future Services: Client authorizes this signed contract to be valid for future services without additional signed contracts or written authorization.
8. Abandonment: If your pet is staying in my home, understand that any pet not picked up within 10 days of expected return (without contact for extended arrangements and payment) will be considered ABANDONED and can be turned over to Animal Control per Florida Statute 705.19.

~~~~ Model Release and Authorization to Photograph and/or Take Videos ~~~~
I hereby grant AGAPE PET SITTING+ the irrevocable right and permission, throughout the world, in connection with the photographs/videos he/she has taken of my pet, or which may be included with others, the following: (a) the right to use and reuse, in any manner at all, said photographs/videos, in whole or in part, modified or altered, either by themselves or in conjunction with other photographs/videos, in any medium or form of distribution, and for any purposes whatsoever, including, without limitation, all promotional and advertising uses, and other trade purposes, if he/she so desires; and (b) the right to copyright said photographs in his/her own name or in any other name that he may select. I waive the right to inspect or approve any use thereof.
I hereby forever release and discharge AGAPE PET SITTING+ from any and all claims, actions and demands arising out of or in connection with the use of said photographs, including, without limitation, any and all claims for invasion of privacy and libel. This release shall inure to the benefit of the assignees, licensees and legal representatives of AGAPE PET SITTING+, as well as the party(ies) for whom he/she took said photographs.
The Client states that he/she has read this entire agreement, understands and agrees to its terms and conditions in its entirety.

SMS/Text Messaging

By providing your phone number, you agree that Agape Pet Sitting + may send you text messages, including appointment reminders and occasional promotions. Message and data rates may apply. You can opt out at any time by replying STOP to any message.

Agape Pet Haven, LLC

Agape Pet Haven, LLC sends customer care messages (responses to inquiries, appointment coordination, and follow-ups) and promotional messages (special offers, discounts, and service announcements) to customers who opt in through the website chat widget.

You can cancel the SMS service at any time. Just text “STOP” to 813-336-1626. After you send “STOP”, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at hello@agapepets.com or (813) 336-1626

Carriers are not liable for delayed or undelivered messages.

Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

If you have any questions regarding privacy, please read our privacy policy.