Policies 

Policies

VACCINATION

Prior to any service, it is imperative that your pets are up to date with their vaccinations. A copy of said vaccination certifications will need to be uploaded onto our portal once a client has been established. This is in order to also comply with the state of Florida regulation requirements.

Dogs:

• • • Rabies
    • Bordatella
    • Distemper

  Cats:

  • • • Rabies
      • FVRCP

SERVICE REQUESTS

We need at least 48 hour notice before booking. Notice is required for service requests as well as cancellations. Also see holiday cancellation policies.

Service requests less than 24 hr notice will incur a $12.00 fee.

All service requests and cancellations should be made through the client portal.

PAYMENTS

Full payment of the service is required and due no later than the first day of the service.

HOLIDAY PRICING

Please make sure to book at least 1 month in advance as these days are high demand/high peak times and can book up very quickly. 

An extra $8 will be applied on and around all major holidays for any drop-in visits/dog walking services. 

An extra $18 fee will be charged per overnight stays/pet sitting on and around all major holidays.

A 50% deposit is required in order to make a reservation during holiday peak times. 

HOLIDAY PEAK TIMES (incurring additional fees)

2024:

Easter: 3/28/24 – 3/31/24

Memorial Day: 5/24/24 – 5/27/24

Independence Day: 7/4/24 – 7/7/24

Labor Day: 8/30/24 – 9/2/24

Thanksgiving: 11/28/24 – 12/1/24

Christmas/New Years: 12/24/24 – 1/1/25

REFUNDS (Holiday)

During a holiday weekend/season, If a cancellation is made 10 or more days in advance, then the client will be entitled to a full refund. Please keep in mind that there is always a high demand around the holidays and our team sets apart their time away from their families in order to accommodate our clients.