Policies 

Policies

VACCINATION

Prior to any service, it is imperative that your pets are up to date with their vaccinations. A copy of said vaccination certifications will need to be uploaded onto our portal once a client has been established. This is in order to also comply with the state of Florida regulation requirements.

Dogs:

• • • Rabies
    • Bordatella
    • Distemper

  Cats:

  • • • Rabies
      • FVRCP

SERVICE REQUESTS

We need at least 48 hour notice before booking. Notice is required for service requests as well as cancellations. Also see holiday cancellation policies.

Service requests less than 24 hr notice will incur a $12.00 fee.

All service requests and cancellations should be made through the client portal.

PAYMENTS

After a request has been made through the client portal, an invoice will be sent via email the same week that the service is to be completed. At that time you can review the invoice and make any changes you need to.

Payments are due on or prior to the first day of the service. You can make a payment through the client portal via credit card or you can choose to send payments through zelle, venmo or cashapp. 

HOLIDAY PRICING

Please make sure to book at least 1 month in advance as these days are high demand/high peak times and can book up very quickly. 

An extra $8 will be applied on and around all major holidays for any drop-in visits/dog walking services. 

An extra $18 fee will be charged per overnight stays/pet sitting on and around all major holidays.

A 50% deposit is required in order to make a reservation during holiday peak times. The remaining 50% can be paid no later than the first day of the start of the service.

HOLIDAY PEAK TIMES (incurring additional fees)

2024:

Easter: 3/28/24 – 3/31/24

Memorial Day: 5/24/24 – 5/27/24

Independence Day: 7/4/24 – 7/7/24

Labor Day: 8/30/24 – 9/2/24

Thanksgiving: 11/28/24 – 12/1/24

Christmas/New Years: 12/24/24 – 1/1/25

REFUNDS (Holiday)

If a cancellation is made 10 days or more, then the client will be entitled to a full refund. Please keep in mind that there is always a high demand around the holidays and our team sets apart their time away from their families in order to accommodate our clients.